Intelligent Technical Support

This Privacy Policy describes how IThexa ChatBOT ("App," "we," "us," or "our") collects, uses, and discloses information when you use our application.
By downloading, installing, accessing, or using the App, you agree to this Privacy Policy. If you do not agree, please do not use the App.

1. Information We Collect

• Information You Provide Directly:
  • Chat Content: Your conversations (inputs and AI responses) are processed to generate answers and improve the App. We strive to remove personally identifiable data.
  • Feedback Data: Optional feedback you provide is collected to improve the App.
• Automatically Collected Information:
  • Usage Data: Features you use, frequency, session duration, and approximate location (IP-based).
  • Device Information: Device type, OS, and identifiers for compatibility.
  • Log Data: IP address, browser, visited pages, timestamps, etc.
• We do not intentionally collect sensitive personal data (health, finances, or precise location).

2. How We Use Your Information

• To provide, operate, and maintain the App.
• To improve and develop features and accuracy.
• For analytics, research, and security.
• To respond to your inquiries and feedback.
• To detect, prevent, and address fraud or technical issues.

3. How We Share Your Information

• With trusted service providers (hosting, analytics) – only for App-related services.
• For legal reasons or to protect security/integrity of the App.
• Business transfers (merger/acquisition) – notice will be provided.
• Aggregated or anonymized data for analytics/research.
• We never sell your personal data.

4. Data Security

We use reasonable technical and organizational measures to protect your information. However, no method is 100% secure.

5. Data Retention

We keep your data as long as needed for the purposes above, unless longer retention is required by law. Aggregated/anonymized data may be kept longer for analytics and improvement.

6. Your Choices and Rights

• You may request access or correction (where applicable by law).
• To request deletion of your account/data, email contact@ithexa.com.
• Some analytics can be disabled via your device or by contacting us.

7. Children's Privacy

The App is not intended for users under 18. We do not knowingly collect data from children.

8. Changes to This Privacy Policy

Changes will be posted on this page with a new effective date. Please review regularly.

9. Contact Us

If you have questions, contact us at contact@ithexa.com.

IThexa ChatBOT Team

Welcome to IThexa ChatBOT! These Terms and Conditions ("Terms") govern your use of the IThexa ChatBOT application (the "App"), provided by IThexa ("we," "us," or "our").

By downloading, installing, accessing, or using the App, you agree to be bound by these Terms. If you do not agree, please do not use the App.

1. Acceptance of Terms

By using the IThexa ChatBOT App, you confirm that you are at least 18 years old (or the minimum age required in your jurisdiction to enter a binding contract) and that you understand and agree to these Terms.

2. Nature of the Service – AI-Generated Content

• AI-Generated Content: The App's responses are generated by algorithms and machine learning models, not by human experts.
• Potential for Inaccuracy: Responses may be incorrect, incomplete, outdated, biased, or irrelevant. We cannot guarantee 100% accuracy or appropriateness for your specific situation.
• No Professional Advice: The App's information is not professional advice (medical, legal, financial, etc.). Do not rely solely on responses for critical decisions.
• User Responsibility: You are responsible for evaluating and verifying any information provided by the App before acting on it.

3. Use of the App

You agree to use the App only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the App in any way that violates applicable laws or regulations.
• Use the App for fraudulent, harmful, or illegal purposes.
• Attempt to reverse engineer, decompile, or disassemble the App.
• Introduce viruses, trojans, worms, or other malicious material.
• Attempt to gain unauthorized access to any part of the App or related servers and databases.

4. Privacy

Your use of the App is also governed by our Privacy Policy, which is incorporated herein by reference.

5. Disclaimer of Warranties

THE APP IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

6. Limitation of Liability

To the fullest extent permitted by law, IThexa and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the App.

7. Indemnification

You agree to defend, indemnify, and hold harmless IThexa and its affiliates from any claims, damages, obligations, losses, or expenses resulting from your use of the App, your breach of these Terms, or content posted by you.

8. Changes to Terms

We reserve the right to update or modify these Terms at any time. Material changes will be announced with at least 30 days’ notice. Continued use of the App after changes become effective constitutes your acceptance of the revised Terms.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of your jurisdiction, without regard to conflict of law provisions.

10. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in effect.

11. Entire Agreement

These Terms constitute the entire agreement between you and IThexa regarding use of the App and supersede any prior agreements.

12. Contact Us

If you have any questions about these Terms, contact us at contact@ithexa.com.

IThexa ChatBOT Team